Privacy Policy
Last Updated: January 2025
Croslow Concrete ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- Fill out a contact form or request a quote
- Call or email us
- Sign up for SMS text messages
- Use our concrete services
This information may include:
| Type of Information | Examples |
|---|---|
| Contact Information | Name, email address, phone number, mailing address |
| Property Information | Property address, project location, site details |
| Service Information | Service requests, project details, timeline requirements |
| Communication Records | Emails, text messages, call records |
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent on pages
- Referring website
2. Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience and allow certain features to function properly.
Types of Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for the website to function properly. These cannot be disabled. |
| Analytics Cookies | Help us understand how visitors interact with our website by collecting anonymous information. |
| Functional Cookies | Remember your preferences and settings to enhance your experience. |
| Marketing Cookies | Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. |
Third-Party Tracking
Our website may use third-party services that collect information about your browsing behavior, including:
- Google Analytics: Collects anonymous data about website usage and traffic patterns
- Form Providers: Our contact forms may use cookies to prevent spam and improve functionality
- Advertising Partners: May use cookies to serve relevant ads based on your interests
Managing Cookies
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to:
- View what cookies are stored on your device
- Delete individual or all cookies
- Block cookies from specific or all websites
- Set preferences for first-party vs. third-party cookies
Do Not Track
Some browsers offer a "Do Not Track" (DNT) feature. Our website does not currently respond to DNT signals. However, you can opt out of certain tracking by adjusting your cookie preferences.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested services
- Send appointment confirmations and service updates
- Send SMS text messages (with your consent)
- Schedule and manage concrete projects
- Improve our website and services
- Comply with legal obligations
- Communicate with you about promotions and offers (with your consent)
4. SMS Text Messaging
Important: By providing your phone number and opting in to receive SMS messages, you consent to receive text messages from Croslow Concrete.
What We Collect: When you opt in to SMS messaging, we collect your mobile phone number.
How We Use It: We use your phone number to send you:
- Responses to your service inquiries
- Appointment reminders and confirmations
- Service updates and status notifications
- Promotional messages (only if you've opted in to marketing)
Opting Out: You can opt out at any time by replying STOP to any message. You will receive a confirmation and no further messages will be sent.
No Sharing: We do not sell, rent, or share your phone number with third parties for their marketing purposes.
5. Information Sharing and Disclosure
We do not sell your personal information to third parties.
We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., SMS platforms, email services), subject to confidentiality agreements
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection of Rights: To protect our rights, property, or safety, or that of our customers or others
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of sensitive data
- Secure storage systems
- Limited access to personal information
- Regular security assessments
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymize it.
8. Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-Out: Opt out of marketing communications and SMS messages
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Age Restriction & Children's Privacy
Our website and services are intended only for individuals who are 18 years of age or older.
By using our website or services, you represent that you are at least 18 years old. We do not knowingly collect personal information from anyone under the age of 18. If you are under 18, please do not use our website, submit any forms, or provide any personal information to us.
If we learn that we have collected personal information from someone under 18, we will delete that information immediately. If you believe we may have collected information from a minor, please contact us immediately using the information provided below.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Croslow Concrete
Email: croslowexcavating@gmail.com
Phone: (812) 943-2652
For SMS-related inquiries, you may also reply HELP to any text message you receive from us.